Refund policy
We have a 30-day return or replacement policy, which means you have 30 days after receiving your item to request a return or replacement.
The product being returned can be used (to see whether it works for your specific condition or not), but with no visible damage (scratches, marks, etc.) and with its original packaging that it arrived in.
To be eligible for a return, your item must be shipped back to one of our warehouses with a valid tracking number. You'll also need the receipt or proof of purchase.
Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to one of our warehouses.
Please note that customers are responsible for return shipping fees. Shipping costs are not refundable.
Please do not order multiple sizes for the purpose of returning the ones that didn't fit. If you need help picking a size, we're always available at contact@smalie.com.
To start a return, you can contact us at contact@smalie.com. If your return is accepted, we'll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Does your product not fit right? No problem. Get in touch with us within the first 30 days after receiving your order and we'll help you out with a free replacement, which is way more advantageous money and time-wise compared to a return.
You can always contact us for any return questions at contact@smalie.com.
Order Cancellation
Orders can only be canceled within the first 8 hours after they've been placed. After 8 hours, our team will have already registered your order in our system and in our carrier's system.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Processing Time
Refund processing time: 7 days.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at contact@smalie.com.
Important
- Orders that triggered our replacement or exchange policy are no longer eligible for a refund.
- Returns without prior authorization will not be accepted.
- Products returned with visible damage, missing original packaging, or sent without a valid tracking number are not eligible for a refund.
- Items sent to intermediary shipping facilities are not eligible for a refund.
- Return shipping costs and original shipping costs are non-refundable.